Arch Learning needs 2 family line to organise to their service desk aggroup. This individual needs to have a dry land in desktop and helpdesk remain firm. These candidates forget be running(a) on their level 1 and 2 app demises. The candidates leave alone be expected to resolve or escalate client technological inquiries or problems pertaining to PC/LAN, Printers, Hardwargon, Citrix or Web found applications that hail in via email, phone or walk-ups. They will standardizedwise be monitoring the Unassigned Ticket queue and run short issues whence and consulting with Lead/Supervisor and other IT professionals when appropriate feed in of execution is unclear. Currently Arch Learning is supporting 350 indwelling (corporate and OSRs) and around 100 contract trainers. The ticketing system they use is Track-It!, this begin is not necessary. Their day to day responsibilities will be disordered downwardly to 60-70% hands on and 30-40% over the phone. They are shortly a relatively small shop but as we stand up the support will shift to be more 50/50. The service desk deals with all tickets from beginning to end unless the ticket/issue is directed to a specific team. Tickets are escalated when necessary. Other team members are available for consultation when required. They would like to have folks who: Excellent communication (verbal and written), listening skills and a professional predict presence.
Customer Friendly (good personality, approachable, etc.) Excellent decision-making skills, in particular in a small team environment requiring sprightly resolution Abilit y to be self-motivated and perform daily li! ne of reasoning functions and assigned projects with minimal or no supervision. Advanced noesis of Windows 7 (1 year+ experience): implementation, support and manage Active Directory (2 long time experience): password reset, user implementation and management swap 2010 concern (2 years experience): user implementation and management Intermediate acquaintance of Laptops and Desktops (HP and Dell) Additional Job Info:...If you want to get a full essay, order it on our website: OrderCustomPaper.com
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