A Case Study of the EWAN technology Supply Chain Management

In todays war-ridden environment, it is important for every melodic line to focus on the customer and to permit unique shelter in order to achieve a sustainable competitive advantage. Without practical(prenominal) desegregation, competitive advantage is lost. Successful implementation of virtual integration initiatives on the wholeows digestr companies, which ar performing only certain processes, to work together as one entity. There fore, operations become more efficient by trim down line of descent, assuring quality, and cut down gestatey time. More importantly, the organisation maintains the susceptibility to thrive in a competitive market place by achieving increased customer satisfaction through unique and strategic centre of attention competencies. Virtual integration testament redefine corporations and, eventu totallyy, entire industries as cut filaments evolve into a new demarcation model of cooperation and sharing.EWAN applied science has made novel atte mpts to transform its dated vertical integration table dish model into a maneuverable, efficient put up orbit. Emphasizing methods Just In -Time (JIT) descent. Total quality centering (TQM) and Synchronous Material Flow (SMF), EWAN engine room has derived a multi tiered system of try. The tier system consists of numerous generic providers.2. BACKGROUNDEWAN Technology solvings Inc. is the leading reading and confabulation Technology party in Eritrea. EWAN Technology is a one-on-onely held Eritrean comp for each one consecrated to providing full-scale in Technology solutions to medium and bouffant sized corporations, and private vault of heaven. In its six historic period history, it has grown to become the largest private sector alliance of its kind. EWAN Technology entrusts a full throw up of service including lucre operate, technical and corporate solutions and they specialize in providing local, Metropolitan and Wide land Networking Services with full-sca le end -to -end engine room solutions at virtually any direct of complexity.The capabilities of EWAN Technology Solutions atomic number 18* Network Design and Installation,* Softwargon nurture Service,* profits Service,* Telecommunications,* Satellite Multi-access TV,* Computers and Accessories Retail,* Computer Maintenance Service,* Access Control.EWAN Technology is the largest Internet service provider and support more than 1,500 clients. EWAN also provides advanced speeding Internet Service, Web Hosting Service, Web Page Design and Maintenance, and many different special relate work.EWAN Technology Solutions team up has expertise and dedication to provide customized end-to-end solutions for even the virtually complex subscribes.3. EWAN TECHNOLOGY SOLUTIONS SUPPLY range of mountains MNAGEMENT3.1 Introduction publish cosmic string Management (SCM) is a interlock of sevenfold assembly line and relationship. SCM offers the opportunity to capture the synergy of intr a and the inter company integration and counselling and the integration of expose business processes from end users through pilot burner suppliers that provides products, services and education that add value for customers and other stakeholders. picture image watchfulness in many ways formerly was known as logistics management, except the name change has been worth magic spell in that there pass been so many incremental aspects of logistics management incorporated in recent years. Whereas logistics was the poor relation of the organisation necessary but utmostly tired sum cooking stove management today is the one atomic number 18a in which much operational efficiency potty be gained. Thereby reducing organisations costs and enhancing customer service. The Internet is playing an more and more important business office in the evolution of emergeing scope management.Supply range of mountains Management (SCM) is a study topic of conversation in many organizatio ns today. A rapidly changing global competitive market coupled with the heightened expectations of increasingly sophisticated customers become barond solids to critically evaluate the performance of their return chain and it ensures delivery of the right product, to the right location, at the right time, in the most economic manner possible.Supply Chain Management throne help to achieve faster time to market for products and services, global outgrowth and migration to Web enabled systems. Some of the benefits argon* Enhancing organizational value by reducing costs and increasing profitability, reformd operational efficiency, and global inventory management.* trim back overall put up chain risk by optimizing information flows and victorious full advantage of investment.* Delivering products to market faster by gaining better image of the entire product life cycle.A put up chain is a cyberspace of facilities and statistical distribution options that performs the funct ions of procurement of material, transformation of these materials into intermediate and finished products, and the distribution of this finished products to customers. Supply chain exist in both service and manufacturing organizations, also the complexity of the chain whitethorn vary greatly from constancy to industry and from warm to firm.Traditionally, marketing, distribution, fancyning, manufacturing, in the purchasing organizations along the supply chain operated independently. These organizations have their own objectives and these argon often conflicting. Marketing objective of high customer service and maximum sales dollars conflict with manufacturing and distribution goals.3.2 EWAN applied science solutions Supply Chain DecisionsEWAN engineering science solutions classify the decisions for supply chain management in to two tolerant categories. These are strategic and operational. Strategic decisions are made typically over a longer time horizon. These are closely link ed to the corporate strategy, and guide supply chain policies from a design perspective. While operational decisions are short term, and focus on activities over a day-to-day basis.Its four major decision areas in supply chain management areA. Location Decisions The geographic spatial relation of turnout/service facilities, stocking points, and sourcing points.B. Production Decisions The strategic decisions include what products to contract and which plants to produce them in, allocation of suppliers to plants, plants to decisions, and decisions to customer markets. Operational decisions focus on detailed production scheduling.C. Inventory Decisions This refer to means by which inventories are managed. Inventories exist at every stage of the supply chain as either earthy materials, semi finished or finished unspoilts. These include deployment strategies (push versus pull), control policies the goal of the optimal levels of order quantities and re-order points, and setting s afety stock levels, at each stocking location.D. Transportation (Distribution) These are closely linked to the inventory decisions. For example bloodline shipments whitethorn be fast, reliable and warrant lesser safety stocks, they are expensive. Meanwhile shipping by sea or rail may be much cheaper, but they necessitate holding relatively large amounts of inventory to buffer against the inherent uncertainty associated with them.3.3 EWAN applied science Supply Chain Network StructureOne observe ingredient of managing the supply chain is to have an explicit knowledge and understanding of how the supply chain is configured.It is tack together that the three simple structural aspects of a companys network building areThe members of the supply chainThe members of a supply chain include all companies/organizations with whom the focal company interacts directly or indirectly through its suppliers or customers, from point of origin to point of consumption. EWAN engineering science defines primary members of a supply chain to beAll those autonomous companies or strategic business units who actually perform operational and/or managerial activities in the business processes knowing to produce a specific output for a particular(prenominal) customer or market.The structural dimensions of the supply network troika dimensions of the network are essential when describing, analyzing and managing the supply chain. These dimensions are the horizontal anatomical structure, the vertical structure and the horizontal position of the focal company within the end points of the supply chain.The horizontal structure refers to the number of tiers across the supply chain. The vertical structure refers to the number of suppliers/customers represented within each tier. A company stand be positioned at or near the initial source of supply, be at or near to the ultimate customer, or somewhere betwixt these end points of the supply chain.The different types of process links acro ss the supply chainIntegrating and managing all business processes throughout the entire supply chain is likely not appropriate. Thus some links are more critical than others.EWAN S Technology Solutions Inc. Supply Chain ejaculate The International Center for Competitive Excellence, University of North Florida.Supply Chain dodgeEWAN engineering science solutions has over six years of experience in IT solutions and information technology with a special focus on using IT as a catalyst for new business models and process optimization. EWAN technology solutions have skilled personnel in information technology and they have been in business for more than six years in various activities much(prenominal)(prenominal) as network operation, software product using, Internet connectivity, marketing, sales, and training.Supply chain management strategy is important to the overall success of the reading of EWAN Technology Solutions Inc., as there is currently low awareness of the informatio n technology in the region.In its supply chain management, the marketing strategy of EWAN technology is to provide information communication technology solution locally and regionally in the introduction of computer technology solutions and mobile telephones. In addition the firm has short-term plan of introduction training and development for information technology solution (IT).Besides the mission of the organization is to make the firm sustainable and to provide a reliable and standardized quality service, which is verified by ISO (International Standard Organization), which enable them to complete the international market.4. EFFECTIVE AND EFFICIENT operationsOF EWAN TECHNOLOGY SOLUTIONSEWAN technology serves as a regional and national outsourcing assistant to leading companies in the technology solutions. They execute critical elements of the supply chain including materials management, customized complex kitting, and distribution and fulfillment services.EWAN technology create s value by dowry customers increase their supply chain efficiencies and deliver products more cost in effect on the country.Within their business objectives, EWAN technology helps a variety of companies improve the overall performance of their network design and installation programs. They identify opportunities to crop total costs, accelerate information to market and increase sales by better managing the steps involved in the production and fulfillment processes for items ranging from information kits and enrollment packages to promotional items for a nation wide sales force or channel partners.Reach out across the countryEWAN technology solutions centers are strategically located in the most active and profitable markets throughout the country. Supporting this national and regional presence is an electronic network infrastructure that enables their products to reach customers as quickly as possible. They manage all aspects of services and distribution resulting in consistent pr ocesses and procedures.Regional Supply Chain ManagementEWAN technology serves as a regional supply chain management partner to many of the regions leading technology companies. They manage somatogenic product flow and provide technology-enabled business and information management.Physical services include such activities as product assembly, packaging, order fulfillment, warehousing and distribution, while information systems provide an infrastructure and common process for managing and tracking element sources, product quality, inventories, and distribution status and product life cycles.Service OfferingsEWAN technology services can help organization meet ever-increasing customer drive from order to delivery.Their product fulfillment services include Product-order management remitment processing, data entry and billing database and analytics Customer care support accountInternet and e-commerce supportEWAN helps customer to meet their ultimate goal to deliver the right product into customers hands on-time, every time while providing the high degree of service that consumers have come to expect.Orientation towards marketingEWAN technology is trying to carry out the organizations all effort at cheering its customers. Instead of just trying to get customers to buy what the firm has produced, a marketing-oriented firm in its supply chain management tries to offer customers what they need.Three basic ideas are included in the process of the supply chain concept1. Customer satisfaction,2. A total company effort, and3. Profit not just sales- as an objectiveEWAN Technology is a market-oriented organization, and we analyze the supply chain management through the following points1. Attitude toward customers the company plan determines by the customers needs like providing network design and installation, Software development services, telecommunication service, and satellite multi access TV service.2. Product service whirl EWAN Technology gives service based on orders requested by its customers.3. pursual in innovation the organization focuses on locating of new opportunities, such as, installation of telephone lines, introduction of modern mobile telephones, and up-to-date software development services.4. Importance of profit the critical objective of the organization is to maximize profit. In comparison to other information and communication providers, EWAN technology charges the highest price. disdain of the high price they charge, they have enough customers because of their reliable and quality services.5. race with customers EWAN technology aims at customer satisfaction by giving 18 hours of services, after sales service, they give advice and consultancy to customers to procure computers and its accessories according to their needs aiming to vitiate unnecessary costs.Competitive Advantage Competitive advantage means that a firm has a better supply chain mix that the soft touch market sees as better than its competitors. A c ompetitive advantage may result from efforts in different areas of the firm cost cutting in production, innovative research and development (R&D), more effective purchasing of need components, or financing for a new distribution facility. Similarly, a difficult sales force, a intumesce known brand name, or good dealer may give it a competitive advantage in pursuing an opportunity what ever alternative, and advantage succeeds if it allows the firm to provide fantabulous value and satisfy customers better than some competitors.The firm provides complete instruction Technology solution, which the other competitors do not have. The overall management of the firm is well equipped in Information Technology (IT) knowledge and most of its employees are skilled.5. AREA OF QUALITY CONCERNEWAN Technology Solutions has six years of experience in the business. In this case the firms success factors are many, such as* Adaptation of product design,* Continuous market research undertakings,* Expanding services to satisfy the potential customers,The areas of quality concern of EWAN technology solutions depend on the following major factors.* Providing complete information and communication technology Solution (ICT) to customers* Focused, serious minded, experienced and devoted personnel to product growth, and* Institutionalized team building management with high caliber engineers, etc,5.1 Performance Indicators of timberland mendThe concept of operations at high-technology companies is changing. No longer does it apply patently to the manufacturing of products. Rather, it applies to the concept of managing a supply chain spanning from suppliers suppliers to customers customers. In fact, effectively configuring supply chain can be a source of sustainable competitive advantage.EWAN technology benchmarking studies show that superior performance is attainable when a company can integrate the Plan, Source, Make, Deliver, and Return processes of its supply chain operations .EWAN technology supply chain performance indicator is a comprehensive service designed to assess performance by benchmarking customers against companies within the same industry. In addition to measuring their performance, they will also receive guidance on how to symbolise customers benchmark results, identify improvement opportunities, and take the next steps toward achieving excellence.EWAN technology is in business to bridge the gap between strategic business issues and tactical technology solutions. Their Supply Chain Management services provide everything needed to extract maximum value from their supply chainThese are also the issues that EWAN technology works with everyday.* Supply Chain Consulting and Transformation* Supply Chain Optimization (Product Fulfillment and Distribution)* Procurement Outsourcing* Procurement Services* Data Registry and Synchronization ServicesUsing powerful Web-centric solutions, EWAN technology Supply Chain Management creates, optimizes, and po wers trading nets for clients. Along with their ability to leverage, EWAN technology broad range of strengths and capabilities, their solutions are based around key concepts and technologies such as e-business portals, key performance indicators, business intelligence, integration, advanced planning and scheduling, enterprise resource planning (ERP), e-engineering, and electronic business networks.6. CONCLUSIONInformation has become the primary commodity of the global market. Some of the causes of poverty can be related to environmental and resource factors. Information development has been a critical element to the perpetuation of poverty in third world countries.The idea that a societys ability to develop is determined by its ability to access information. In modern society, information technologies are no longer a luxury, but a humans need, and by inference is a basic human right.Countries with low levels of information will have low levels of development, low level of stability , and high levels of dependency.In the case of Eritrea, there is a growing establishment recognition of the importance of information and communication to the over all development of the nation. Indeed, the lack of access to relevant information is acknowledging as a major factor affecting the success and quality of research and development activities.In Eritrea, EWAN technology is a market leader in computer technology solutions in their supply-chain management. EWAN technology provides a comprehensive combination of computer technology solutions and digital imaging solutions to leading publishers and direct marketers, including advanced digital kernel management and e-business services. EWAN technology supply-chain management businesses provide a wide range of outsourcing capabilities to the countrys customers. Services range from component procurement, product assembly and packaging to inventory control to regional and national distribution.7. RECOMMENDATIONAlthough there are k ey differences between companies EWAN technology solutions Inc. direct business approach can be applied to every facet of the organizations operation. Special care should be taken to address the unique dependency of EWANs custom tier one suppliers.A variation of virtual integration could be applied to EWANs dependent supplier base, while the management of lower tier suppliers of generic components would be, more effectively, suit by the standard procedures used.In regard to supply channel communication and procurement EWAN can make substantial gains by standardizing all B2B transactions. By offering an incentive program through out the tier network. EWAN can encourage all partners to make the necessary technological capital improvements in order to utilize an organisation wide extra net that will aid in fault free procurement, real time inventory and speedy on time delivery. Bottlenecking channels would be averted, as coeval information will flow up and down the supply chain via one, standard medium. Cost savings derived from this direct working relationship should be apple enough to subsidize the development of the extranet project as well as to reward the suppliers who successfully upgrade and integrate into the system.EWANs of Total Quality Management (TQM) could be easily met by implementing a variation of the already existing virtual integration business model. Fostering cooperation through incentives is key since complains of supply chain partners is necessary to gain first mover advantage.